Privacy Policy

LAKEFRONT RETREAT NETWORK (LRN)

PRIVACY POLICY

Our mission is to provide a boutique, relaxing experienced for overwhelmed entrepreneurs who desire to get away and work ON their business versus IN their business.  Our goal is to make your stay as easy as possible.  This means that LRN provides more options and has higher standards than typical rentals.  We know you don’t want to spend time searching for things to do, where to eat etc.  Rather, we make all that information available at your fingertips. To achieve our mission, we collect information through our LRN Platform. 

  1. DEFINITIONS

Undefined terms in this Privacy Policy have the same definition as in our Terms of Use (“Terms”).

  1. PERSONAL INFORMATION WE COLLECT

2.1 Information Needed to Use the LRN Platform.

We collect personal information about you when you use the LRN Platform. Without it, we may not be able to provide all services requested. This information includes:

  • Contact, Account, and Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
  • Identity Verification and Payment Information. Payments are made through our portal and the information is collected by Kajabi.  A link to their policy is:  https://kajabi.com/policies/privacy

2.2 Information You Choose to Give Us.

You can choose to provide us with additional personal information. This information may include:

  • Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
  • Information About Others. Such as a payment instrument belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to LRN for the purposes described in this Privacy Policy and you have shared the LRN Privacy Policy with them.
  • Address Book Contact Information
  • Other Information. Such as when you fill in a form, add information to your account, respond to surveys, participate in promotions, communicate with LRN Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.

2.3 Information Automatically Collected by Using the LRN Platform and Our Payment Services.

When you use the LRN Platform and Payment Services, we automatically collect personal and other information. This information may include:

2.4 Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:

  • Third-Party Services. If you link, connect, or login to the LRN Platform with a third-party service (e.g., Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
  • Background Information. For Members in the United States, to the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background.
  • Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.
  • Referrals and Co-Travelers. If you are invited to the LRN Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.
  • Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and safety issues from third-party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the LRN Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to, health information related to contagious diseases.
  1. HOW WE USE INFORMATION WE COLLECT

3.1 Provide, Improve, and Develop the LRN Platform. We may process this information to:

  • enable you to access the LRN Platform and make and receive payments,
  • enable you to communicate with other Members,
  • process your request,
  • perform analytics, debug, and conduct research,
  • provide customer service training,
  • send you messages, updates, security alerts, and account notifications,
  • process, handle, or assess insurance claims or similar claims,
  • personalize and customize your experience based on your interactions with the LRN Platform, your search and booking history, your profile information and preferences, and other content you submit, and
  • enable your use of our enterprise products and accommodation services.

If you provide us with your contacts’ information, such as your friends or co-travelers, we may process this information to: (i) facilitate your referral invitations, (ii) share your trip details and facilitate trip planning, (iii) detect and prevent fraud, and (iv) facilitate your requests or for any other purpose you authorize.

3.2 Create and Maintain a Trusted and Safer Environment. We may process this information to:

  • detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities,
  • study and combat discrimination
  • conduct fraud prevention, security investigations, and risk assessments,
  • verify or authenticate information provided by you,
  • conduct checks against databases and other information sources, including background checks,
  • comply with our legal obligations, protect the health and well-being of our Guests, Home Providers, Home Providers’ employees, and members of the public,
  • resolve disputes, including sharing information with your co-Home Provider(s) or additional Guests about disputes related to your role as a co-Home Provider(s) or additional Guests,
  • enforce our agreements with third parties,
  • determine eligibility for certain types of bookings.
  • comply with law, respond to legal requests, prevent harm, and protect our rights (see section 4.5),
  • enforce our Terms and other policies and
  • assess or evaluate your interactions with the LRN Platform and information obtained from third parties.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may process this information to:

  • send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
  • personalize, measure, and improve our advertising,
  • administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by LRN or its third-party partners,
  • analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, 
  • invite you to events and relevant opportunities, and 
  • send, with your consent, promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

3.4 Analyzing and Sharing Your Communications.

We may review, scan, or analyze your communications on the LRN Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Use, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyze all images uploaded by users to the LRN platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities (such as evidence of child exploitation) for the purpose of identifying and reporting content violations to appropriate authorities. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing & Disclosure” section.

  1. SHARING & DISCLOSURE

4.1 Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your LRN account or participating in promotional activities by LRN partners or third parties.

4.2 Home Provider Service Providers.

Home Providers may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Home Providers may use features on the LRN Platform to share information about the Guest (like check-in and check-out information, Guest name, Guest phone number) with such third-party service providers.

4.3 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii)  comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against LRN, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (iv) enforce and administer our agreements with Members, including our Terms of Use or (v)  protect the rights, property or personal safety of LRN, its employees, its Members, or members of the public. 

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to LRN, our Members, or expose LRN to a claim of obstruction of justice.

Where legally required or permissible according to applicable law, we may disclose Home Providers’ and/or Guests’ information to tax authorities or other governmental agencies for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Relevant tax obligations include LRN’s tax obligations on its service fees, its facilitation of taxes on accommodations and withholding taxes, and Home Providers’ individual tax obligations. Information that may be disclosed includes, but is not limited to, Home Provider and Guest names, listing addresses, Home Provider addresses, tax/business identification number(s), date of birth, and/or contact information, property parcel identification numbers, payout information, transaction dates and amounts, number of nights and Guests booked, gross and net booking value and payout amounts, taxes collected by LRN on behalf of Guests and Home Providers, to the extent any of this information is known by LRN.

In jurisdictions where LRN facilitates or requires a registration, notification, permit, or license application or number of a Home Provider with a governmental authority, we may share information of participating Home Providers with the relevant authority, both during the application process, when the Listing is published, and periodically thereafter, such as the Home Provider’s full name and contact details, Accommodation address, tax identification number, registration, permit, or license number, Listing details, reservation information, and number of nights booked subject to applicable laws.

4.4 Programs with Managers and Owners.

We may share personal information of Home Providers and Guests with landlords, management companies, homeowners' associations, property owners, and/or property managers (“Building Management”), such as booking information and information related to compliance with applicable laws, in order to facilitate programs with Building Management. For example, guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a Home Provider lives and/or the listing is located to facilitate Home Providing services, compliance with applicable laws, security, billing, and other services.

4.5 Service Providers.

We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks, fraud prevention, security investigations, and risk assessments, (iv) perform product development, maintenance, and debugging, (v) allow the provision of the LRN Services through third-party platforms and software tools (e.g., through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) offer additional services you select, (viii) process, handle, or assess insurance claims or similar claims, or (ix) review, scan, and analyze communications on the LRN Platform for certain purposes (such as evidence of child exploitation). See the Analyzing and Sharing Your Communications section for additional information. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks. Other Members can use services other than LRN to process your data. These can include email or reservation management software. Such services are outside of LRN’s control and will be subject to applicable laws around the world with varying levels of data protection.

  1. OTHER IMPORTANT INFORMATION

5.1 Third-Party Partners & Integrations.

Parts of LRN may link to third-party services. LRN does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Google Maps/Earth Additional Terms of UseGoogle Privacy Policy (see here for more information on how Google uses information), and Kajabi: https://kajabi.com/policies/privacy

  1. YOUR RIGHTS

You can exercise any of the rights described in this section consistent with applicable law.

6.1 Managing Your Information.

You can access and update some of your personal information through your Account settings. You are responsible for keeping your personal information up to date.

6.2 Data Access and Portability.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

6.3 Data Erasure.

In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

  • We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an LRN Account for fraud or safety reasons, we may retain information from that LRN Account to prevent that Member from opening a new LRN Account in the future.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, LRN and LRN Payments may keep information for tax, legal reporting, and auditing obligations.
  • Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on LRN, even after your LRN Account is canceled. 
  • Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
  1. SECURITY

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.

  1. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the LRN Platform will be subject to the revised Privacy Policy.

Last Updated: July 19, 2023

DISCLAIMER: This document and all of information contained herein are presented for informational purposes only. Nothing contained herein is intended as legal advice. Nothing in this document is intended to be a substitute for legal advice obtained from an attorney licensed in the appropriate jurisdiction.

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